If you have auto updates turned on, your app will automatically update. If not, visit the App Store or Google Play Store and tap “Update.”

Try logging in with any email you may have used. If that doesn’t work, email us at info@kyleskitchen.com with the subject line “App Login Issue” and include your full name and any possible emails.

Tap “account” on the bottom of your app, then tap “forgot password” and enter the email associated with your account

Absolutely! With an account, you’ll be able to rack up loyalty. If you’ve already downloaded the app, tap “account” on the bottom of your app, then tap “create account”. If you don’t yet have the app, download it from the app store. 

Yes! Guest check out is now available on the app and web ordering. By checking out as a guest, you won’t rack up loyalty points, but you can make an account at any time.

Technically, yes. We will not deprecate the old app for the first month or two as our customers transition. However, it's important to note that customers who continue to order on the old app will not accrue loyalty, nor will they be able to continue using features like Google Pay and Apple Pay. It's best to update your app right away to ensure you're collecting your rewards and having the most ideal app experience.

Glad you asked! There are so many benefits to creating an account, like: racking up loyalty points on each order, quick re-order of your favorite items.

No worries! Try logging out and logging back in. Also, make sure that you have enough charge on your mobile device, that your internet connection is strong, and that you have sufficient storage space on your mobile device as all of these factors can make it more difficult to access the app.

Will my existing credit and loyalty transfer over to the new app?

Yes, your lifetime points, current points balance, and credits will all transfer over to your new profile, once you update your app.

How do I earn points?

You’ll accrue points with each dollar you spend!

Can I use rewards for in store & app purchases?

Yes, you can apply any reward to in store or app menu item purchases. For in store purchases, you must share your app with our staff at the register who will then scan it to activate that reward.

What if my rewards aren’t working properly?

Contact us at info@kyleskitchen.com with the subject “App Rewards Issue” along with your full name, email associated with the account, and location of order, and our team will help resolve the issue.